A tried and tested, emotional Intelligence based customer-centric sales approach:

Creates positive purpose-driven cultures, aligned leadership and high-performing ‘Trusted Advisor’ sales teams with measurable, and sustainable results.

Trust is critical for an organisation’s growth and success

A strong culture of trust where people feel secure and are able to make genuine connections with empathy and humanity impacts team performance, customers - and the bottom line. But it is not always easy to know where to start.

Open Water’s Connected program works on a multi stakeholder level to create a meaningful and measurable difference by building cultures of trust, strengthening customer relationships, and shifting mindsets, perceptions(beliefs) and behaviours.

The principle works at the level of participants’ identity, mindset and beliefs (about Self and of Others).

Connected places the needs of the customer first by adopting a more engaging, customer centred and consultative approach to sales.

Why Connected?

Connected equips employees with Emotional Intelligence, a Growth Mindset and
other critical job behaviours to enable them to connect, engage and
perform at their very best.

Based on Principles of Emotional Intelligence

It is now understood that the single biggest contributor to people’s success in a working environment is EQ as opposed to IQ based on finding of Daniel Goleman and his colleagues.

Connected teams who are more energised and motivated, who have learnt to listen with empathy,
and who behave like trusted advisors will:

01. Become truly
customer centric

05. Implement
advanced selling strategies - and help the customer’s decision making process

02. Provide better
customer experiences

06. Enjoy higher levels
of client loyalty

03. Build stronger
relationships

07. Sustain a
growth mindset

04. Create
more value

08. Develop higher levels of self-awareness and
self-management that are essential to really connect to others

Purposeful Communication

Precision Connecting

You got me at ‘Hello’. I wish!

It’s easy nowadays to reach out to hundreds - or even thousands - of people at the same time. And yet connect with no one.

Precision connecting - as part of a ‘Connected’ journey - is about helping delegates see, understand and practice their 1-2-1 communication skills. We dive deeply in to tools techniques and strategies that help people explore the advantages of being intentional with individual words and phrases; making sure that we resonate, not irritate, every contact, key opinion leader or potential buyer.

Delivering on the vision for
deep transformational change

Connected is Open Water’s flagship program developed by business psychologists
working closely with industry leaders with a vision to drive deep transformational
change and achieve exceptional performance.

Shaped by
over a decade of experience

Connected is a comprehensive process, designed with the employee in mind, to build the best culture and create the most passion and performance inducing environment.

Over 6000 people in over 75 countries have benefited from the life-changing methodology and new thinking from becoming ‘Connected’.

**Case Study: Empowering Connected leadership training inspires sales staff and helps them become trusted customer advisors**

**Result**: a sales team becomes more customer-centric by being self-aware and focused on customers’ needs – not just sales targets

Read More

**Case Study: Bringing two different pharmaceutical organizations together through shared mindset and values achieves extraordinary performance**

**Result**: Mindset, beliefs and values re-aligned, genuine collaboration and a step up in business performance as a $1 billion product now surpasses $5 billion

Read More

Based on principles of emotional intelligence and the science of behavioural change,
Connected consists of:

3 Phases of the Connected Journey

Izdelek brez naslova.png — VIRTUAL LEARNING

Results and Impact

Connected combines the latest research and approach to measuring behavioural
shifts with advanced sales strategies that has helped frontline teams

Improve
job critical behaviours
by as much as

40%

Increase
region-wide sales revenue
by at least

20%

Increase the time spent on
quality customer dialogue
from 7’ (min) to

40'

‘Connected’ employees who take part in the live learning, consistently award the experience a
NPS score of either 9 or 10, with satisfaction rates above 90 per cent.

This makes the program a highly desirable and useful strategy for talent retention and employee engagement.

Our Current Clients

Open Water is a specialist people & change consultancy working directly with business leaders and partnering with Learning & Development and talent management professionals to design, measure and report on the impact of the program.

Open Water has worked with global firms in Pharmaceutics & Medical Devices , Banking & Financial Services, Accounting, Consulting, Publishing.

Testimonials

What leaders and program alumni say about Connected?

Testimonials Diagnostics

The most valuable program I have ever brought to our teams.

— L&D leader

Open Water brings a wealth of knowledge of these issues: culture, team dynamics, and purpose-driven organizations. That is their differentiator. And they can react and adapt as situations change, while still keeping the top priority in mind so we stay on course and achieve what we need to.

— President of Rare Diseases, Pharma, USA

Better EQ for everybody leads to everyone being happier and having better lives; when this happens, we are the best versions of ourselves, we can do more for ourselves and more for our business - everybody wins. On leaving the workshops we felt refreshed and excited for a new beginning – it lifted our spirits.

— Senior Marketing Manager, New York

Thank you for the best gift ever! In all my years at my company, this is a moment that I will earmark as an event that gave me something truly different, something that will shift me into the next level of excellence.

— Brand Lead, South Africa

Since Connected people are more resourceful and have a deep understanding about themselves, they are able to interact a lot better with the customers. They stopped wanting to sell and start wanting to help solve problems for the customers. If you can go into a customer, really understand what their need is, and then help them come up with a solution then it is incredibly rewarding