Building Trust
and Loyalty
With easy access to online information, more alternatives in the marketplace and increased price sensitivity, customers loyalty to a brand is constantly being challenged. In challenging times when sales teams have ambitious targets to meet and resources for marketing, PR and client hospitality may be cut back, how do you build trust and gain lasting customer loyalty? New technologies provide teams with business intelligence but without connecting with the human aspect of a customer, brands will never really enjoy their loyalty – and business will be at risk.
Open Water Connected Teams helps Customer-facing employees:
01.
Form deeper trust-based relationships and have enhanced access to customers
02.
Understand their customers better by ‘being interested rather than interesting’
03.
Provide exceptional
customer-centric and consultative service
04.
Sell more, without “selling”
05.
Better uncover customers’ ‘real’ rather than perceived needs
06.
Perform at their best, as individuals and as team players
07.
Create a positive effect on perceptions in the marketplace of them and their company
Connected is carefully tailored to the needs of the customer facing team and focuses on helping them achieve specific business outcomes which are aligned with the organisational mission and goals.
Following a deep diagnostic phase to enable our coaches to fully understand the needs, challenges and current organisational culture and with a fully aligned leadership team championing the change, Connected Teams looks to make a measurable impact on individual and team knowledge, attitudes and behaviours.
Open Water Connected Teams
helps customer-facing
employees:
· Influence effectively with integrity, leading to trusted relationships
· Understand their customers’ real rather than perceived needs.
· Provide exceptional customer-centric and consultative service
· Sell more, without “selling”
· Focus on own purpose and core values, frame messages in meaningful and coherent way
· Perform at their best, as individuals and as team players
· Engage more at work and achieve greater career satisfaction
The Connected Team consists of 4 core modules based on the principles of emotional intelligence (EQ) and focusing on the drivers of behaviour and performance.
MODULE 1
TheConnected Self is designed to give participants greater ownership of their emotions, their actions and their results. It is an essential element to driving greater accountability and creating cultures where each individual is responsible for their own motivation, behaviour and performance.
MODULE 2
The Connected Communicator takes a deep, focused approach to new communication skills which are so critical for all levels and roles to succeed. It is designed to equip participants with the tools and techniques to influence with integrity in a non-confrontational way, leading to stronger more connected relationships.
MODULE 3
The Connected Stakeholder helps participants identify and understand their own purpose and core values so that they can align with the organisation’s vision and purpose. It’s well researched that employees who find meaning in what they do, not only perform better they are also strong brand advocates.
MODULE 4
The Connected Consultant will equip participants with the frameworks and strategies that will help them uncover what their customers really need by identifying the gap between what they have and what they want.
Why
Connected Teams
Connected Teams has been proven to develop resourceful managers and employees who can be depended upon to perform consistently well even in the most challenging environments. It will enable businesses to achieve:
A culture of ‘active participation’ throughout the organisation.
High performing teams as a result of more effective communication and openness.
For participants, Connected Teams will enable them to
01.
Identify and develop personal peak performance strategies and beliefs.
02.
influence others in a positive and realistic way.
03.
Be open to change and new ways of working.
04.
Develop personal peak performance strategies and beliefs that will serve them in life and at work too.
05.
Become a trusted advisor.
Testimonials
What leaders and program alumni say about Connected Teams?
CASE STUDIES
CASE STUDY: A major pharmaceutical company improves performance by empowering staff to deliver great customer relationships.
Result: a more customer centric
sales force, differentiating themselves as trusted advisors, and out-performing targets
CASE STUDY: Empowering leadership training inspires sales staff and helps
them become trusted customer
advisors.
Result: a sales team becomes more customer-centric by being self-aware and focused on customers’ needs – not just sales targets